Our Guarantee
The PGH Shine Pro Promise
If anything isn't right, tell us within 24 hours and we'll come back and re-clean it at no charge. No questions, no hassle.
How it works
Simple, no-hassle, and completely on us.
Step 1
Within 24 hours
Notice something we missed? Let us know within 24 hours of your cleaning.
Step 2
Tell us what's wrong
Call, text, or email us. Describe the area or issue — no photos required.
Step 3
We come back, free
We schedule a return visit at no charge and make it right. That's the promise.
What's covered
- Any area included in your booked service that was missed or not cleaned to standard
- All residential cleaning services — standard, deep, move-in/out, and Airbnb turnover
- Reported within 24 hours of your cleaning completion
- Re-clean scheduled within 48 hours of your report
What's not covered
- –Add-on services not included in your original booking
- –Damage caused by pre-existing conditions or items not disclosed at booking
- –Reports made more than 24 hours after the cleaning
- –Commercial cleaning contracts (covered under separate SLA terms)
Ready to book with confidence?
Every Shine Pro cleaning is backed by the Shine Pro Promise. If it's not right, we make it right.